REFUND & RETURN POLICY

Effective Date: 21/09/2026

At INCESSANT MED LABS (OPC) PVT LTD, we aim to deliver NEUROVANT-ELITE in proper condition and as described on our website. Because NEUROVANT-ELITE is a health supplement and consumable product, returns are handled with product quality, hygiene and consumer protection in mind.

1.1 Eligible Cases

·         Damaged or materially compromised product received during transit.

·         Wrong product received.

·         Product or item missing from the order.

·         Visible sealing, packaging or manufacturing defect.

·         Another material non-conformity with the order, subject to verification.

1.2 Reporting

Please contact us within 48 hours of delivery for damage, wrong-product, missing-item or visible packaging/sealing issues. This does not limit any consumer right that cannot lawfully be limited.

1.3 Product Condition

·         Change-of-mind returns, where offered, are generally limited to unopened and unused products in original packaging.

·         Opened, used or partially consumed supplements are generally not accepted for return unless the issue concerns a defect, damage, wrong product or another legally protected remedy.

·         Do not consume a product reported as damaged or defective.

1.4 Verification

We may request the order number, photographs/video of the shipping package and product, batch information and other reasonable information needed to investigate the request.

1.5 Resolution

For an eligible case, we may arrange a replacement, refund or another appropriate resolution depending on the circumstances and applicable law.

1.6 Refund

Approved refunds will normally be initiated through the original payment method or relevant payment channel. The time for funds to appear can vary by bank, card issuer, payment gateway or other provider.

1.7 Return Shipping

Where the issue is attributable to us, we will assess and, where applicable, arrange or bear reasonable return/replacement shipping costs. For other approved returns, any applicable return shipping cost will be communicated before the return is arranged.

1.8 Request

Email: support@neurovantelite.com | Phone: +91 83197 12467 |                     Subject: Refund/Return Request – Order #[ORDER NUMBER]. Include order number, name, contact details, reason and supporting photos/videos.

CANCELLATION POLICY

Effective Date: 21/09/2026

2.1 Before Dispatch

Customers may request cancellation before dispatch, subject to order status and our ability to stop processing the shipment.

2.2 After Dispatch

Once dispatched, cancellation may no longer be possible through the standard process. Contact support immediately and we will advise what options are available.

2.3 Refund

Where cancellation is accepted and a refund is due, it will be initiated through the applicable payment channel. Provider/bank processing times may vary.

2.4 Promotions

Orders involving coupons, bundles or promotional pricing are subject to the applicable offer terms and applicable law.

2.5 Consumer Rights

Nothing in this policy excludes or restricts a consumer right or remedy that cannot lawfully be excluded or restricted.